How to Deal With Subject-Matter Experts

Dealing With Subject-Matter Experts

Subject-matter experts have knowledge about a specialist or technical subject that we don’t have or don’t understand. Furthermore, they value their expertise and are cognisant of the value they bring to the business.

Always listen to experts. They’ll tell you what you want can’t be done and why. Then do it. – Robert Heinkein

But how do we engage with subject-matter experts? How do we know they’re not pulling the wool over our eyes? And how do we encourage them to take on our ideas and make the changes we need? Here is a short list of tips for dealing with experts.

Give credit

Give the expert recognition and verbally acknowledge their expertise. Giving professional recognition at the start of a meeting helps to minimize defensiveness and increases their openness to your ideas.

Be prepared

Be prepared for your meeting. Do your homework. Understand their area of expertise and the work they do. Prepare one or two pertinent questions in advance and make sure they know the purpose of the meeting in advance.